Our hope is that every customer is in love with their purchase from T. If for some reason you are not satisfied, you can exchange an item purchased online for refund or store credit within 7 days of when it is received. We ask that you print and include your receipt in the return package. We cannot issue a store credit or refund until we receive the item you are returning. All online exchanges/returns are at the expense of the customer. Items are only returnable if they are in the same condition they were received; unworn, unwashed and with original tags and original packaging. All returns will be refunded to your original form of payment. If your online order arrives damaged, please email email@example.com within 24 hours of delivery. All sale items are final sale.
Return items must be sent UPS, DHL, or FedEx and shipped to:
Shipping charges are non refundable. We are not responsible for items lost or damaged during transit.
RETURN SHIPMENT INSTRUCTIONS
- Once the return has been shipped, email firstname.lastname@example.org with your order number in the subject. In your e-mail, please list the item(s) that you would like to return and the reason for return.
- After you have sent the e-mail, please pack items to be returned and a printed receipt inside an appropriate shipping box and seal.
- Your credit or refund will be applied within 48 - 72 hours upon your return item arriving to us.
- At any point, you may check the status of your return online in your order history.
IN-STORE RETURN POLICY
For all in-store purchases made locally, we offer returns on eligible items for exchange or store credit only, within 7 days of purchase. All discounted sales final.
All jewelry, footwear, and beauty/fragrance sales are final.
Once your order is processed, please allow 7-10 business days for all orders to be processed and delivered. Orders are shipped via DHL or UPS. All shipping rates include tracking. We ship worldwide. Once an International order reaches customs, we are no longer able to track the package and have no control over how long the package takes to go through customs. We are not responsible for any duties or taxes on international shipments.
- USA & Canada — $15
- International — $60
- Free Domestic Shipping on orders $250+
- Free International Shipping on orders $750+
- 2-Day — $25
- Overnight — $35